new to PM

[Tpmk864]

I’m having trouble connecting to my old Koodo number, please advise.

[computergeek541]

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@CS_Agent wrote:

I advise to submit a ticket, using SIMon, the virtual assistant. You can find it here:

https://www.publicmobile.ca/en/on/get-help

A more direct link to SIMon would be https://publicmobile.ca.ada.support/chat/ .

[totalUser]

If your selfserve won't let you do it, you will have to contact moderators.

The wait time may be 2 hrs or 2 days, but it looks like they are not too busy, i would be optimistic.

Once they initiate transfer it should be done in under 2 hours, if it's taking too long, contact them again

Cheers

[ChuckYeah]

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@Tpmk864 wrote:

Old Koodo acct still active, tried the change number and it says unable to transfer. Is there a wait time?

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Yes! Usually pretty quick but could take up to 4 hrs, but if it is Koodo prepaid, you MUST contact @CS_Agent . 

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
Alternatively, you may send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


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[cds_nl]

I ported my number from Telus...my mother in law ported a number from Bell.... both ported immediately without any wait time. Probably check make sure you entered all information correctly... maybe a typo on the account # or a serial # could be preventing the transfer

[Tpmk864]

Old Koodo acct still active, tried the change number and it says unable to transfer. Is there a wait time?

[CS_Agent]

Hello @Tpmk864,

I advise to submit a ticket, using SIMon, the virtual assistant. You can find it here:

https://www.publicmobile.ca/en/on/get-help

Once you submit it, one of the Moderators will take care immediately about your case.

Best regards,

Cristian - PM Moderator

[totalUser · Accepted solution]

Hi @Tpmk864 

Could you please explain connecting

Did you port or are you trying to port

Best thing is to contact moderators to transfer koodo prepaid number

Or Did your service stop after porting, in that case you should use your old sim until the transfer is finished. If it's taking too long, contact moderators

Welcome to pm:)