new service

[Deller2]

my new service does not working all

data works and calling works but my friends cannot reach me, it goes to voicemail 

[Deller2]

I just put the sim card back and tesr. working now and I am receiving calls

tx everyone 

[Dunkman]

@Deller2 

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@Deller2 wrote:

ok. I got a text from Bell now and I approved. Can I put the Public sim back?  now friends can call me?

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It will take about 0.5-2 hours for the port to be completed. Keep your Bell SIM card in  your phone for now.  Once your Bell service stops working, then you know that your port was likely completed.  Then you can insert your PM SIM card. 

[Deller2]

ok. I got a text from Bell now and I approved. Can I put the Public sim back?  now friends can call me?

[Deller2]

sorry, I don't know what to look for on that long page. 

I called the number I received. A person picked up and said I need to put my Bell sim card back and wait.  I am waiting now 

[Handy1]

@Deller2  It’s the Same number for both , as public : Koodo are all under Telus umbrella 

[Deller2]

thanks .  but why Koodo ?  I joined Public 

[Deller2]

thanks.  Got your message and number , I am calling now

[softech · Accepted solution]

@Deller2 did you request porting in the phone number?

If so, a critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.