cancel
Showing results for 
Search instead for 
Did you mean: 

new public phone user / can not call

lxh
Good Citizen / Bon Citoyen

Tranferred to pubilc mobile, I had SMS, said trouble for tranferring, and I can receive call, but can't call others.

Any suggestion about this issue, how to solve it.

3 REPLIES 3


@hTideGnow wrote:

hi @lxh 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  


Not being able to make outgoing calls isn't a number porting issue.  While there is a porting issue in play as Public Mobile has sent the customer Lxh a text message indicating that, there's also an account provisioning issue.  While troubleshooting the porting issue might get the account provisioning fixed, that's really an issue for a Public Mobile customer support agent to take care of.  All customers need to remember that all support is provided online only.

hTideGnow
Mayor / Maire

hi @lxh 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

hTideGnow
Mayor / Maire

hi @lxh 

download PM app on the phone. Login and go to Account page, click  Purchase Sim card and choose eSIM

Need Help? Let's chat.