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[Terri11]

I purchased a plan this morning, i need to cancel the esim and change it to the esim i had to purchase. Anyone know how i can do this? I just found out Samsung has my phone blocked from using esim on it. 

[Terri11]

Thank you all. I have a CS Agent working on it.  

[BKNS27 · Accepted solution]

@Terri11 

If you signed up on a plan with the free eSIM and your phone is not eSIM compatible.

You need to purchase a SIM from a Telus/Koodo store or from Amazon but don’t order one from PM because it may take up to 3 weeks to arrive.

Private message a CS_Agent and explain your issue as note by @computergeek541 they can help you switch your plan over to a SIM.

[DennyCrane]

I think you meant to say you signed up with an e-sim and now you have a physical sim that you want to transfer your service to? Login to your account, hit the +, go into your profile, find the SIM card setting and edit it via the pencil icon.

[computergeek541]

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@Terri11 wrote:

I purchased a plan this morning, i need to cancel the esim and change it to the esim i had to purchase. Anyone know how i can do this? I just found out Samsung has my phone blocked from using esim on it. 

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Please send a private message to CS_Agent to sort this out.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437