new credit card

[pirateinuk]

my credit card co. has mailed me a new credit card with a new #.

in my efforts to pay my monthly bill, starting 1 mar., publicmobility.ca

will not process payment with the new card. please advise. 

[CalgaryBen]

@pirateinuk Also check that you've entered the billing address exactly as it appears on your credit card statement.  I found that for me, the specifying "ST" instead of "STREET" in my address made all the difference between being accepted and being rejected by the system.

I find it interesting that the "Register Credit Card" section of the Self-Serve portal has multiple countries in the drop-down, so I wouldn't completely rule out being able to use foreign credit cards yet.  However, if the issuer is from outside Canada, then it's possible that the validation cannot be completed.

[matbasm]

@pirateinuk, as a general rule, non-Canadian credit cards are not accepted at Public Mobile.  If you somehow managed to get it to work with your previous card, then you were extremely lucky.

[pirateinuk]

on the one hand, your suggestion of deleting info on the current credit card was good.

on the other hand, it seems that publicmobile.ca does not want to honor payment from

a u.s. credit card like i have. this is even though they did for the 1st credit card on file.

thoughts?

[Luddite]

@pirateinuk First, try deleting your credit card, then reenter as "new". If the payment still fails, and you phone has stopped working, click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

[Acekiller]

you need to be clearer with your problem. is autopay not working? or is the one time payment not working with your credit card?