new activation done but did not ask sim card number already take money and activate but phone cant w

[KARANVEERSINGH1]

new activation done but did not ask sim card number already take money and activate but phone cant work becuase system dont have new sim info 

this our email under xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

and when long in account it  ask otp sms message we dont have activate sim please help

[BKNS27]

@KARANVEERSINGH1 

It is strange, it would be on page 1 of the activation and your money was taken.

It is the last 9 number after 891223 0000 xxxxxxxxx.

Contact a CS_Agent by private messaging them on the envelope icon.

[Handy1]

@KARANVEERSINGH1  Please remove your personal info this is public forum , first try rebooting the phone , if still nothing please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[softech · Accepted solution]

@KARANVEERSINGH1 any change you choose the option to pick up sim card from store,?  If so, that could be the reason.

Please try login My account again and it should ask you to continue the activation and it will ask for your sim card number.  If not , message support for further assistance

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there