05-15-2026 12:21 PM
I just signed up for an account. I seem to have lost my eSIM. The original QR code doesn't work since I already used it. How can I get a new eSIM (without having to pay $5)?
05-18-2026 07:46 AM
Thank you for the escalation! The customer is in contact with an agent.
05-15-2026 06:37 PM
@Kevincourtney
there has been delays with new tickets.
I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
05-15-2026 06:29 PM
Its been 6 hours. No response
05-15-2026 12:27 PM
hi @Kevincourtney you need to ask PM support agent to help and send you another eSIM
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
