need puk code

[anikimusa]

I just activate my new sim card and i enter the wrong code after unlocking my phone now it ask me for PUK pin pls help

[softech]

@MariaLumumba try message here

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[MariaLumumba]

They told me to get into the ticket but the link is not allow me in 

[softech]

@MariaLumumba have you message them yet?? did yiu chexk the Community inbox for their reply?  what did they say?

This carrier, PM, has online support only and no number to call.  If you have checked the Community inbox and they have not replied yet, please message them again 

[MariaLumumba]

I’m not getting the help I need at least can I get the number to call my carrier 

[softech]

@MariaLumumba   it should be a sim card PUK that it is looking for

Please open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[MariaLumumba]

Your Sim cannot be accessed. Please call your carrier to obtain your PUk Code. 

[softech]

@MariaLumumba   why you think you need a PUK code?  You must see a message on the phone. What exact message is that?  

[MariaLumumba]

I don’t know where to find my PUK code to unlock my sim and my message is not working so I can’t call my carrier 

[softech]

@MariaLumumba what was the exact error message?  depends on the message and you have to act accordingly

 Check my post above. or use this link 

https://productioncommunity.publicmobile.ca/t5/Get-Support/need-puk-code/m-p/952217/highlight/true#M...

[MariaLumumba]

Same I need help with my PUK Code

[Handy1]

@anikimusa  The links are at the bottom of page f first post to you 

[hairbag1]

@anikimusa 

if the sim is locked, you need CSA  assistance. as suggested by @Handy1 .

[softech · Accepted solution]

@anikimusa if you have another phone, test your sim card there and see if you get the same error message

if you need PM suppoet to provide you the sim card PUK

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

[anikimusa]

so i got the pin from the carrier but it seem that is the sim card that is locked

[anikimusa]

ok gonna try it ty

[softech]

>SIM network PIN blocked.Enter SIM network PUK

@anikimusa  as said in my message above, that is a carrier lock and you need to get it from the provider you got the phone from for the PUK

[anikimusa]

SIM network PIN blocked.Enter SIM network PUK

[softech]

@anikimusa 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP"  or  on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this) 

[hairbag1]

@anikimusa 

whats the precise message you're seeing ?

[Handy1]

@anikimusa  

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )