my subscription is not working

[MasTaherazar]

i received a message that my subscription has stopped due to failed payment, but when i login i cannot make a payment HELP

[softech]

@IamTurdFurgeson 

use this direct link to laod funds 

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hTideGnow]

hi @IamTurdFurgeson is there a button Pay and Resume Service?

[IamTurdFurgeson]

 have the same issue right now. My credit card changed and I didn't realize to change it on my phone account, so they cut me off without a warning email or anything. Now I changed my payment method, but can't add funds to my account. The support site says there should be an "add funds by credit card" option with the add funds by voucher option, but there is not. It's very frustrating that they didn't give a warning message and give a few days to change the payment method before putting my account on hold.

[MasTaherazar]

but how can adding a voucher to a plan that has an active subscription and wont even show i owe money fix anything?

[MasTaherazar]

Im literally trying to give this company money and they are making it extremely difficult to do so

[MasTaherazar]

that didnt change anything, and it doesnt say i owe any funds, it says my subscription is valid. how would getting a voucher fix that?

[hTideGnow]

hi @MasTaherazar 

Please try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

if same, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

[slusagm]

try again. using Browser with Incognito mode

[MasTaherazar]

i just want to pay my subscription and restore my service