my self service account

[ElaineHiggs]

I can't sign in to my self service account...and I need to by an add-on for US travel starting July 6th.

[softech]

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@ElaineHiggs wrote:

How do I get access to my account?  PM doesn't like my user name, email, password...catch 22 can't change password because PM won't accept my email.  Going in circles, going nowhere.

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HI @ElaineHiggs   you can open ticket with PM Support using the 2 methods from my post above

[BKNS27]

@ElaineHiggs 

You need the help from a CS_Agent to help you access your account through SIMon Chatbot ( type in create a ticket) or private message (envelope icon) on this Community page.

[ElaineHiggs]

How do I get access to my account?  PM doesn't like my user name, email, password...catch 22 can't change password because PM won't accept my email.  Going in circles, going nowhere.

[hairbag1]

Get a CSA to help you...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give them as much account info as you can ie; phone number, account number, on-file credit card info, etc

Tell them you're having trouble with access to your self-service account and that you want to buy one of the 10 Day US talk/text/data add-ons...effective on July 6th.

Watch the little envelope icon on top right side of page will be highlighted when they respond.

[ElaineHiggs]

I want to buy the 10 day talk, text, data but I can't access my PM account 

[hairbag1]

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@ElaineHiggs wrote:

Tried to reset password...PM doesn't like my email but accepted it without pause when I registered in the Community.  Do, I can not access my self serve account and NEED to buy 20 day add-on for talk, text, data.  Leaving for US July 6th in am.

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Only thing PM has available for travel to US is the 10 Day US roaming add-ons (talk/text/data) Once you buy ...it's active for 240 hours (10 days)...make sure you don't buy it too early. I'd suggest waiting until the day you leave...or even wait until you arrive in US..then log in to your PM account and buy the add-on you want.

edit'd...you can also buy the add-on by dialing 611...you will need you account pin number.

For an extended stay...consider getting a local sim and a cheap US plan. Walmart has some inexpensive options.

[softech]

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@ElaineHiggs wrote:

Tried to reset password...PM doesn't like my email but accepted it without pause when I registered in the Community.  Do, I can not access my self serve account and NEED to buy 20 day add-on for talk, text, data.  Leaving for US July 6th in am.

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@ElaineHiggs Community has a completely different login to My Account.  

Sorry, there is no 20 days plan.  You will need to buy 10 days first and re-buy again on the 11th day.  However, there usually a 1 day wait after your first add-on expired.  You will need to open ticket with PM Support to help you to re-buy if you do not want the 1 day wait in between

Honest, I suggest you to buy local data prepaid sim card and then use VoIP app (TextNow or Fongo) for voice and text.  it is cheaper that way and you will get more data , and less trouble

[ElaineHiggs]

Tried to reset password...PM doesn't like my email but accepted it without pause when I registered in the Community.  Do, I can not access my self serve account and NEED to buy 20 day add-on for talk, text, data.  Leaving for US July 6th in am.

[softech · Accepted solution]

@ElaineHiggs   tried the Forgot Password link and see if you can self-reset the password?  But you will need to answer the security question as well

If unable to reset it that way, open ticket with PM Support and they can sort this out for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there