my phone was stolen and i cant shut it down
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02-24-2024 03:19 PM
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02-24-2024 04:53 PM - edited 02-24-2024 04:54 PM
Your only option is to contact a CS_Agent by DM them to help you Blacklist your phone and pause your account at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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02-24-2024 04:18 PM
Can you reset the password for the email?
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02-24-2024 03:34 PM
thank you for that help, now im realizing the problem is that my account is linked to an email account that had been hacked and shut down. I cant get into it now so im really struggling with this
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02-24-2024 03:24 PM
@klanders5 you don't have to close the account, you can get a sim card to reads back to this account
Maybe supsend your service first until you got a replacement sim card:
Login to My Account, go to Profile page, click Report Lost/Stolen Phone and click Put my service on hold
(or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone)
If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email
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02-24-2024 03:22 PM
@klanders5 Submit ticket with support to help report it lost/stolen
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437