my payment voucher doesn't work - I bought it where I have before in the past.

[blkvelvetmom]

When I try it, the website says:

"Unfortunately, Voucher #395525XXXXX could not be added. Please verify the Voucher and try again."

I hid the last few digits here, but I can give it to support in a PM.  How do I get this resolved please?  My phone expires in about 10 hours.

Thanks everyone 🙂

[Luddite]

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@blkvelvetmom wrote:

I had to go to a meeting for a couple hours.... near the end of the meeting, on my laptop, I gave the website load another try before I pulled out my phone...

this time it worked!

So it was just a really big lag.

all good, thanks so much.

Also I didn't know about *611 for loading - very helpful if it expires while I'm out and about and buy a voucher but can't use it because of an expired data connection!

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611 should work even for a suspended account

[blkvelvetmom]

I had to go to a meeting for a couple hours.... near the end of the meeting, on my laptop, I gave the website load another try before I pulled out my phone...

this time it worked!

So it was just a really big lag.

all good, thanks so much.

Also I didn't know about *611 for loading - very helpful if it expires while I'm out and about and buy a voucher but can't use it because of an expired data connection!

[blkvelvetmom]

ok thanks everyone!

I'll try 611

[blkvelvetmom]

And I'm entering the correct PIN, not the serial number, I've been doing this for a year now.

Also I tried it a few itmes over the past half an hour and it's still doing the same thing.

[gblackma]

@blkvelvetmom use 611 to load it. Here's  a guide on how to do it https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

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@blkvelvetmom wrote:

When I try it, the website says:

"Unfortunately, Voucher #395525XXXXX could not be added. Please verify the Voucher and try again."

I hid the last few digits here, but I can give it to support in a PM.  How do I get this resolved please?  My phone expires in about 10 hours.

Thanks everyone 🙂

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[computergeek541]

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@blkvelvetmom wrote:

When I try it, the website says:

"Unfortunately, Voucher #395525XXXXX could not be added. Please verify the Voucher and try again."

I hid the last few digits here, but I can give it to support in a PM.  How do I get this resolved please?  My phone expires in about 10 hours.

Thanks everyone 🙂

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Some of these vouchers don't work immediately as there is a delay from the time that they are purchased to the time that they start working. I know that your plan expires in 10 hours, but I would try applying the voucher again a little later.