01-02-2021 08:35 PM - edited 01-05-2022 04:42 PM
I can't login as my login has been disabled. I need to get my account number. Anyone know how to get this fixed?
Solved! Go to Solution.
10-25-2021 03:21 PM
01-22-2021 12:14 PM
01-02-2021 08:51 PM - edited 01-02-2021 08:52 PM
@TM7 Stand response time 24/48 hours however usually you'll get an answer in a few hours.
01-02-2021 08:50 PM
how long does it take a mod to reply to you?
01-02-2021 08:50 PM
@TM7 wrote:I tried 3 hours later and still wont work.
While waiting for the moderators to get back to you try clearing your browser cache and cookies, then open a new window in incognito mode to see if you can get in.
01-02-2021 08:46 PM
I tried 3 hours later and still wont work.
01-02-2021 08:43 PM
@TM7 wrote:I was trying to reset and my wifi was horrible so I'm guessing too many attempts
You might want to try again in about 1 hour. I have done this before by putting in the wrong password but was able to get back in after about an hour.
01-02-2021 08:42 PM
@TM7 you'll have to contact moderators.
01-02-2021 08:41 PM
I was trying to reset and my wifi was horrible so I'm guessing too many attempts
01-02-2021 08:41 PM
@TM7 wrote:I can't login as my login has been disabled. I need to get my account number. Anyone know how to get this fixed?
Did you let your renewal lapse for more than 90 days. If so you account would have been closed. Contact a moderator for assistance.
01-02-2021 08:40 PM
Why was it disabled? Too many incorrect attempts? Have you tried password reset?
Most likely you need to contact mods to reset.
Has your account been inactive more than 90 days? If yes account has been closed?
01-02-2021 08:40 PM
Has your account not been active for 90+ days? If so your account is closed and deleted.
Did you port to another provider? If so your account is closed.
If you still have the original welcome email when you signed up it should be in the TO portion of the emal.
End result you'll need to contact mods.
Or private message at Link below
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-02-2021 08:40 PM
@TM7 , did you forget your password? Have you tried the password reset?