my email is locked.
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07-13-2023 07:24 PM
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07-14-2023 11:35 AM
I still don't know why you are experiencing what you have now. But what agent tells you? Escalated to Telus?
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07-14-2023 11:29 AM - edited 07-14-2023 11:44 AM
You seem to post unrelated questions on this posting and just want to use this forum as a gossip media.
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07-14-2023 11:20 AM
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07-14-2023 11:15 AM - edited 07-14-2023 11:44 AM
With kindness ----If you have questions about my account then you should private message me.
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07-14-2023 11:10 AM
are you another user BEER or Again?
I think agent can tie the login with My Account easily. You have submitted ticket with them?
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07-14-2023 11:09 AM - edited 07-14-2023 11:45 AM
Only have one account tied to one community account - again --- my account email is locked and won't update -
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07-14-2023 10:55 AM
so, since the beginning of EverSafe?
But this is a new Community account you created on Tue. You have another Community account? To login My Account successfully, you should keep the same email login.
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07-14-2023 10:12 AM
@Dublicate_acct- I've also experienced this. It really seems that this first line of support is very limited in what they can do and what they know. So they just fob customers off to some internal tech department. Then the customer waits. I have had conversations with those people, so they exist.
In Telus world though, I'm still waiting for some kind of response, twice.
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07-14-2023 10:05 AM
I am experiencing the identical situation. Over the past 3 weeks have reported this to CS agents several time but they don’t seemsble to fix it. They always respond that they have escalated my case to their IT engineers but again no response or fix.
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07-13-2023 07:46 PM
you meant you cannot access your email ? or your PM account is locked?
Can you still login My Account? you can have the 2FA sent to your phone via SMS.
Once you logged in, you can then change your email address by going to Profile Page, click Manage EverSafe ID:
https://myaccount.publicmobile.ca/en/account/my-profile
But if you cannot even login My Account, then message support and they can help to change the email address used for My Account
