@links to Members

[Arby1]

I am stuck on Activation .: trouble downloading eSIM. Have tried scanning the QR Code in the email but it is still not working.

[Arby1]

Thank you so much for giving me the link to send a Private Message … it is Appreciated!

[Arby1]

Reassured to hear Stuck Activations is a common problem … now I know the correct term. Thank you

[Arby1]

Thank you … I am getting really frustrated

[slusagm]

@Arby1 

Majority of tickets usually answered and sorted out within matter of hours.  So, the "days to get a response" is just an extreme case, more of an exaggeration, don't get scared or discouraged.  🙂

[funpig1]

@Arby1 

Stuck activations is a common problem. Contact a customer service agent as advised below. Just be aware that it may take hours or even days to get a response. Just keep trying if you do not hear back from them. Welcome to PM and good luck.

[slusagm]

you might want to check if PM and see if the can assist

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[hTideGnow]

hi @Arby1 

the @links to member works.. we are here to help 🙂

the esim could already been installed and just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim 

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings. 

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help,  ask support agent .  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage