HI @lynni
what error you got?
this issue usually resolvable if you use Incognito/Private/Secret mode on your browser to login again. Please try
if it sends a code to your phone and you are not receiving, click "Didn't receive the code?" and then try Send email option there
if that does not help, submit a ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
