Porting Issue – SMS Not Working After Transfer from Fizz

[Sontae]

Hello,

I recently ported my phone number from Fizz to Public Mobile. I received a message from Public stating that my transfer failed due to an incorrect account number. However, I am certain I entered the correct account details.

I created a support ticket regarding this issue, but I have not received a response yet.

At the moment:

• I can still use my old Fizz plan.
• My Public Mobile service works for calls and data.
• SMS does not work on Public Mobile.

Could you please look into this and let me know how to complete the transfer properly so that SMS works as expected?

Thank you,

[Chalupa_Batman]

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@Sontae wrote:

Hello,

I recently ported my phone number from Fizz to Public Mobile. I received a message from Public stating that my transfer failed due to an incorrect account number. However, I am certain I entered the correct account details.

I created a support ticket regarding this issue, but I have not received a response yet.

At the moment:

• I can still use my old Fizz plan.
• My Public Mobile service works for calls and data.
• SMS does not work on Public Mobile.

Could you please look into this and let me know how to complete the transfer properly so that SMS works as expected?

Thank you,

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A ticket may take time to answer over the weekend. Just keep an eye on your mailbox up top and someone will eventually reply....