my account says active even though i can't make or receive calls

[tobey]

I just want my money back the service is terrible 

[krazykiwi]

---

@tobey wrote:

I was able to solve the issue myself just used the report the phone lost or stolen then reported it found again all services work you would think the moderators would figure it out and make a post about it might just cut down on there work load

---

Hey, we have been finding that working lately.

Good to hear.

[tobey · Accepted solution]

I was able to solve the issue myself just used the report the phone lost or stolen then reported it found again all services work you would think the moderators would figure it out and make a post about it might just cut down on there work load

[tobey]

the moderators have not made or responded to a post since wednesday that seems absurd to me 

[Nathan2]

Please don’t spam the moderators. They’re doing the best they can and spamming them will only make the process longer.

[tobey]

I will just keep sending them messages until they respond 

[vickimouse]

I understand your frustration. I actually work for one of their competitors as a call center rep. And I've been told one of the reasons Public Mobile is so much cheaper, is because they don't have a call center, which saves a ton of money, which saves us money, too! Hopefully they will continue to employ more people to be moderators as they grow as a company and bring the wait time down to talk to someone. I wish we could speak with them directly via chat. Again, maybe they will add that as they grow. Good luck with your issues. I hope we both get our services restored ASAP. Best regards 🙂

[SimD]

Same Problem.....woorst cust service

[tobey]

they failed to take an auto payment out suspended my account so I made a manual payment and my account says active yet it does not work and yes i have sent the moderators several messages but this is a complete joke 

[vickimouse]

Tobey, I am experience the same issue. i was suspended, made payment, still can not use. At least I know I'm not alone in my situation and that someone else is as frustrated as I am. I understand they do not have a call center, but you should be able to speak to someone online immediately, like i was told when i signed up for the service!

[will13am]

@tobey, as already suggested, if you could supply more detail the community can try to assist with the troubleshooting.  When you activated, was a new number chosen or was a number port involved.  What hardware are you using?  Is the phone able to connect to the network?  Sometimes when 1 is not added to the front of the 10 digit number, the system provides a warning about long distance charges.  Is that what is getting in the way of making a call?  Although rare, some account activate with a provisioning issue for province wide calling where certain in province numbers are treated as out of province.  These are just a few possibilities, but we are really stabbing in the dark without more information. 

[krazykiwi]

---

@tobey wrote:

I just want my money back the service is terrible 

---

Sorry about your problem, this carrier is well worth it when everything is working properly for you. 

Would you like the community to try and assist you with why it is not working?

If so give us as much information as possible, plan type, what works and what don't, text, calls, data?

Were you able to complete activation?

At what point did it stop/not work? 

Anything you may have done to fix it.