Second update: I was able to get in touch with cs_agent after 4 days.
Resolution was that I needed to refresh the transfer request from public. Afterwards I needed to immediately call PC mobile technical support and convince their technical to process the switch. At no point did I receive the actual text message. Pc mobile technician initially denied that there were any issues on their side and told me they could not help. I had to walk them thru the whole situation before they did something on their end to process the switch.
Apparently pc mobile tech support got more than 1000 calls about this issue and do not know how to address it. Hope this helps someone.
Double billing issue - I was charged once to top up my account. I was charged an additional time to have enough to activate the subscription plan. Later I was credited back 50%. It took the system some time to give me the credit back.
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To give an update, its been almost 48 hours. Zero response from Public Mobile to address my issue.
PC Mobile number porting does not work. I was given a text message to call the porting service, it just forwards me to Koodo and then hangs up. I never receive the text message to continue to conversation. All other options leads to them telling me to go to online chat for help. So the dial in number is useless. Koodo chat requires me to create a Koodo account, but I'm trying to report a Public Mobile account issue.
This is a nightmare, I also see many other people having porting issues. Their approach to not having any live agents is really bad.
I have also tried messaging the cs agent yesterday. its been more than 12 hours and no reply.
