04-12-2019 04:31 PM - edited 01-05-2022 07:10 AM
hi
may be this is a new bug.
my plan is going to expire in 14 april.
i am on 25$ plan and having 10$ in my account +2 $ auto pay +1 $ referrals
while making one time payment website give me be error “your account has already enough balance”. as per me i still have to pay about 12$ to having my plan continue
but payment is not going through and i didn’t want to take risk of autopay failure.
plese find image.
thank
edited by computergeek541: image removed because it contains personal account information
04-12-2019 07:16 PM
@shakti wrote:hi
my plan is going to expire on 14 april
payment has gone through *911 but through website it was not going.
Not 911 but 611...do you have still problem? Your payment went through and is in your available funds?
04-12-2019 06:50 PM
hi
my plan is going to expire on 14 april
payment has gone through *911 but through website it was not going.
04-12-2019 05:28 PM
04-12-2019 05:28 PM
@shakti wrote:thanks
i have now removed images.
thanks once again
picture with your account number is still there
04-12-2019 05:26 PM
hi
my plan is going to expire on 14 april
payment has gone through *911 but through website it was not going.
04-12-2019 04:41 PM
thanks
i have now removed images.
thanks once again
04-12-2019 04:39 PM - edited 04-12-2019 04:40 PM
@shakti wrote:hi
may be this is a new bug.
my plan is going to expire in 14 april.
i am on 25$ plan and having 10$ in my account +2 $ auto pay +1 $ referrals
while making one time payment website give me be error “your account has already enough balance”. as per me i still have to pay about 12$ to having my plan continue
but payment is not going through and i didn’t want to take risk of autopay failure.
plese find image.
thank
edited by computergeek541: image removed because it contains personal account information
This is a public forum please blank out your account number from the pic that you posted.
What happens if you try to make the payment using *611 on your phone? Does it go through?
In any event login into your account and make sure that the AutoPay due date is the same as your Payment Due date. If it's not you need to contact the Moderator Team for help.
04-12-2019 04:37 PM
What is your renewal date at the bottom of your overview page? April 14 or May 7?
PM self-serve did not let you add $12 in your account?
Call 611 from your phone to add fund using your autopay cc.
04-12-2019 04:35 PM
@shakti I have deleted your picture from the message because it contains personally identifiable information about your account. You will still need to go into your account profile and delete the image from there as well.
04-12-2019 04:35 PM
good to know, I have not load any money so far, maybe need to tell MOD about this bug.