@moderator_team assistance required

[vmccue]

@CS_Agent assistance required

my long distance minutes seem to being used for calls within province 

[srlawren]

@vmccue here is how to contact the moderator team:

You will need to click here to send a private message to the @moderator_team for assistance. They are Public Mobile support employees who can help with your issue.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
  
  • account number
  • date of birth
  • complete address listed on account with postal code
  • email address on account
  • most commonly called numbers
  • alternate number listed on the account
  • last payment date and amount
  • last 4 digits of the credit card
• Detailed explanation

Note: Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.

[mimmo]

Are you possibly near a provincial border?

[matbasm]

@vmccue;  If you are sure that your calls are in province (relative to your actual current location), you need to send a private message to the @CS_Agent with all of your pertinent account information.