08-30-2025 07:08 PM
why cant i send texts or make calls?
08-30-2025 08:18 PM
@kirbyfanclub wrote:I have had no service today as well - no bars or data. I think there are outages in Montreal (where I am)
I have had no service today as well - no bars or data. I think there are outages in Montreal (where I am)
@kirbyfanclub
Yes, according to Telus outage map, there were service issues in Montreal today.
https://www.telus.com/en/bc/outages
08-30-2025 08:09 PM
08-30-2025 07:22 PM
@Jackpatterson
Does your data work? Do you see "Public Mobile" at the upper corner of your phone screen?
@Chalupa_Batman
No 3G network would not affect text messaging. So I'm guessing #1 is the issue. Unless...
Try toggling airplane mode on/off to re-establish a network connection.
08-30-2025 07:09 PM
@Jackpatterson wrote:why cant i send texts or make calls?
Hello @Jackpatterson
Several reasons.
1. Is your account paid up in full? Dial 611 or log into your account to confirm.
2. You can do a network reset forcing your phone to connect to the PM network.
3. What phone are you using? Could be an older phone still using 3G and may not work anymore on the PM network. Check here. https://www.publicmobile.ca/en/get-help/articles/volte
