@OK5 - there should have been a notice that when you change now there was 'no kinda turning back'. Also, you don't get prorated for what you prepaid on the previous plan either.
You can set it again to change on your next schedule so you don't lose out on extra $'s here. You know we are not public employees here on the forum right? In get help for customer support you should get the Chatbot help or go to the bubble bottom right to contact CSA. Methods to contact Public Mobile Customer Support (CSA) below:
1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),
2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.
