01-14-2022 03:10 PM
good afternoon,
i lost my password to login to my accont. now whatever i do i cant access my account. all i can do is put a card while using the *611. the only problem is that im looking for a new provider and they would need my account number in order to transfer it to the new company. the only place where i can find my account number is online i guess. i really dont know what to do anymore. help anyone?
01-14-2022 07:40 PM
@guilbemmanuelle wrote:good afternoon,
i lost my password to login to my accont. now whatever i do i cant access my account. all i can do is put a card while using the *611. the only problem is that im looking for a new provider and they would need my account number in order to transfer it to the new company. the only place where i can find my account number is online i guess. i really dont know what to do anymore. help anyone?
@guilbemmanuelle - are you currently in non-pay/suspend status? You can only port out of Public Mobile if your account is in active status (unless going to Telus or Koodo).
If you have been in nonpay status for over 90 days your number, account and access to self serve is permanently gone. Which means you cannot port out.
Otherwise, see other posts.
01-14-2022 05:42 PM - edited 01-14-2022 05:43 PM
Do you have your original welcome email from public mobile? Embedded in the "sent to" portion of the email is your account number.
You can try again after one hour to remember your password or try the password reset if you can remember your security question and answer.
While the account # is preferred when porting out your number you can also use the IMEI of your phone or the 4 digit account pin#. If you do go make sure you remove your autopay card before porting as your account is immediately cancelled and you lose all access to your self serve account.
You can also contact customer support. Put "password reset" in the subject line and explain the issue to the CSA and they can reset your password for you to gain access to your account again.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-14-2022 03:23 PM
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
and try Forgot your password visit Here link, and enter your email address,
check your email spam,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
only them will reset for you,
Here’s How To Contact Customer Support Agent,
Good Luck..
01-14-2022 03:11 PM - edited 01-14-2022 03:17 PM
Good afternoon @guilbemmanuelle
Have you tried the Forgot password option? If that doesn't work for you, you can send a private message to CS_Agent asking for your account number.