long distance add on

[chip13]

When I try to call long distance to the US a recording tells me I do not have an active add on.  When I go to add ons the long distance add on appears on my account.  Please advise!

[darlicious]

@chip13 

Its an honest mistake. Contact the moderators and ask them to exchange the add ons. Its not guaranteed that they will ( nor dó they have to?) but they most likely will....

[popping]

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@chip13 wrote:

How do I eliminate this problem?  Is there an add-on that includes all US rea codes?  When I purchased I was led to believe it covered all the US.

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You need to read the note #4 of the Terms and Conditions at the end of  Plan and add-on page.

[Anonymous · Accepted solution]

That one does not include the US. You need the 1000 minute US one. Same price.

[chip13]

rebooting did not work.  A little bait and switch?  I looked at my add-on and it says 300 minutes of international access.

[popping]

@chip13 

Reboot your phone may fix the issue unless you are phone the phone number falls into the area listed in @Triguy post above.

[chip13]

How do I eliminate this problem?  Is there an add-on that includes all US rea codes?  When I purchased I was led to believe it covered all the US.

[Triguy]

Do you have the $15 add-on and not calling the listed area codes ?

1000 U.S. Long Distance Minutes - $15

Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialled: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726.