login issues

[cn123]

my friend has never logged it at all says to many attempts and says wate 1 hour. after waiting an hour say the same thing e-mail and password is fine why cant i login?

[computergeek541]

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@cn123 wrote:

what do you mean by incognito

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This is an enhanced security web browsing mode that tells the web browser not to use the cache and cookies already saved on the computer.  It also makes it so that browsing historys from that window doesn't get saved on the device's storage.  Some browers calls this feature private or inprivate browsing.

[cn123]

ok ty

[computergeek541]

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@softech wrote:

it could be the original password before EverSafe was introduced is now not complex enough for EverSafe login

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When i created my EverSafe ID, my password wasn't considered secure enough.  However, that doesn't prevent the first time login.  It did, however, force me to use a different password when creating the EverSafe ID.

[cn123]

what do you mean by incognito

[softech]

@computergeek541 what was the error?  

it could be the original password before EverSafe was introduced is now not complex enough for EverSafe login

Try using Incognito mode to request Password reset and see if it helps. When you reset and try relogin, please avoid using auto-complete, make sure you type everything manaully

[cn123]

okay. will just wait again and see. or do the change password.

[cn123]

never got in to account so just trying once to get in it will say to many attempts. that dont make any sence. iam.pretty sure it will do the same using a different device.

[computergeek541]

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@Handy1 wrote:

@cn123  You will need to wait one full hour and when  trying again do so incognito private mode or even a different device . 

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The customer has already waiited the hour.

@cn123 

Please go throught he password reset procedure.

[Handy1]

@cn123  You will need to wait one full hour and when  trying again do so incognito private mode or even a different device .