05-21-2021 04:32 PM - edited 01-06-2022 02:44 AM
hello
i was locked out of my account because i forgot the password, i dialed *611 and it asked me for 4 digit pin but i don't have it, now i cannot use my phone because i can't get in contact with support
please call me, i need help!
Solved! Go to Solution.
05-21-2021 05:33 PM
yes, ive submitted ticket to reset password and pin
05-21-2021 05:08 PM - edited 05-21-2021 05:08 PM
This is Tier 3 provider and it is the support model they have.
Voucher and Retail TopUp is the quickest way to pay
Have you submit your ticket yet to sort out the email/password issue? Submit the ticket with the required information on my post above. to cut down back and forth time. Once you have submitted the ticket, keep checking the Community inbox (envelop icon on the top right )
05-21-2021 05:04 PM
@1337 : The marketing materials says up front that this is an on line support model. We came here for the rates and rewards. That comes partly from not having a call centre on standby 24/7. So did you buy a voucher?
05-21-2021 04:59 PM
no, it's not your fault and your help is appreciated, it's the fact that you have to go through an outdated message board with a bad UI like it's 2014 in order to get assistance from public mobile in an emergency, when every other service out there has call support agents ready to help you over the phone
05-21-2021 04:41 PM
Yes, if you want to pay quick, you can do instant top-up at retails:
available at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations. Contact your local store for details.
05-21-2021 04:40 PM - edited 05-21-2021 04:43 PM
@1337 wrote:we cant wait an hour, we have to pay now because its am emergency, where the **bleep** is the open ticket option?
claim down.. you got **** because of the word you used.. also, we are all customers like you trying to help. Using "interesting words" in the Community would not help you to resolve it faster
To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(please note that Mod might reply between an hour to 72 hours)
To cut down back and forth identify verification when messaging with Mod, please include:
1. Details of your issue
2. Full name and address on account. ( Or province and postal code for newer accounts.)
3. Email, phone # and pin #.
If you cannot remember your pin # include at least three of the following:
a. Date of birth (n/a on newer accounts.)
b. Last payment, date, amount, type and last 4 digits.
c. Alternate phone number if any.
d. Security question and answer.
e. Plan amount, any add ons or promos on account.
f. Last 4 digits of sim card.
g. Any rewards in your account.
h. Autopay y/n?
i. Account #.
j. Frequently called/texted phone numbers in the last 30 days.
05-21-2021 04:38 PM
you want To change your PIN, you will need to contact a Moderator.
and told them i forgetting my PIN, the can only them restart your NEW PIN.
you have to Submit a ticket to a moderator.
Here’s when and how to contact the Moderator Team:
Good Luck
05-21-2021 04:38 PM - edited 05-21-2021 04:39 PM
@1337 : Go to recharge.com and buy a voucher and redeem it in the 611 service. No 4 digit PIN required. Or if you're not yet suspended then you can find vouchers in many stores or use Instant Top-up in a few stores.
Edit: If it's a 911 emergency then you don't need service to do that.
05-21-2021 04:37 PM
we cant wait an hour, we have to pay now because its am emergency, where the **bleep** is the open ticket option?
05-21-2021 04:36 PM - edited 05-21-2021 04:36 PM
@1337 You might have triggered a temporary account lock, Wait an hour and you can try again.
If still fail, I suggest you try to use the Forgot password link. Try with the email you think you used as well as all other emails you might have used. Check Spam email.
If none of those receive the reset password link, you will need to open ticket with Mod to get the login sorted out