koodo

[Mmlg]

I know that I had to get a new number because I had Koodo prepaid but I’m supposed to be able to get my old number back. But every time I’m supposed to submit a ticket nothing happens. 

[hairbag1]

@Mmlg 

here's a link to message Customer Support to hopefully get you going...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Mmlg how to submit a ticket? PM has been very busy from weekend's Flash promo

try message them directly:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but they might not reply till tomorrow

[Chalupa_Batman]

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.