opt-in again

[Cooke88]

I had previously opted out of marketing notifications and want to opt-in again

[hTideGnow · Accepted solution]

hi @Cooke88 

if you meant those SMS promo PM sent,  and if you can find the text you replied STOP, you can try to reply back START  

and try also UNSTOP

and YES

[TheSterlinger]

You need to ask a cs agent to add you back.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes. ( 24+ hours now)