just activated my new sim but incoming calls not coming

[kantidinesh]

Thanks a lot.it was indeed a great help

[makkahn28 · Accepted solution]

If my answer has helped, please accept as solution

[kantidinesh]

Thanks.its working now.

[Luddite]

@kantidinesh Step by step directions for setting APN can be found here: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartph...

[makkahn28]

Go to settings, then look for more..., click, then look for cellular networks, and see Access Point Names

[kantidinesh]

how to go to apn settings

[Luddite]

Ougoing but no incoming calls is normal behaviour when you first make the port in request. If this is the situation, just wait a few hours for it to complete; it is dependent on virgin tech support. You can try putting the virgin sim back in and see what happens.

BTW if you cancelled your virgin account before the port in completed that number is lost.

[kantidinesh]

As of now its on telus network.

outgoing is possible

incoming is no happening.

Mobile data is not working

[makkahn28]

If you don't do this, MMS and Data access Just won't work

[makkahn28]

Also, DON'T forget to do this:

Here's another set, MUCH MORE detailed:

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

ALSO, Here's the Tethering APN Settings As Well:

APN Tethering Settings:

Name: Tethered Mobile Internet

APN: isp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: Not set

MMS proxy: Not set

MMS port: Not set

MCC: 302

MNC: 220

Authentication type: Not set

APN type: dun

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Welcome to Public Mobile

Enjoy

[makkahn28]

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

ALSO, Here's the Tethering APN Settings As Well:

APN Tethering Settings:

Name: Tethered Mobile Internet

APN: isp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: Not set

MMS proxy: Not set

MMS port: Not set

MCC: 302

MNC: 220

Authentication type: Not set

APN type: dun

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Welcome to Public Mobile

Enjoy

[makkahn28]

OK

Maybe Porting Activation is in process

Sometimes, it takes longer. Normally its Fast, like Instantaneous fast, rarely does it take like 30 min or 1 hr or more

[kantidinesh]

its a 4G compatiable phone.its recognising telus network but not able to get incoming calls only.outgoing is possible now

[makkahn28]

Plus, India may not share the SAME spectrum as NA Carriers

Basically, Buyer Beware

[makkahn28]

Public Mobile's IMEI reader is NOT reliable

Has tendency to give out False Positive readings 

[makkahn28]

If your Phone lacks any of these spectrum frequencies, Handset will not function

[kantidinesh]

in india.i checked the IMEI no before porting.it said my mobile is compatiable

[makkahn28]

Telus/Koodo/PM

HSPA+4G Network Frequency Spectrum:

3G:  850/1900 MHZ

3G is the BARE MINIMUM REQUIREMENT for Talk + Text + Data

4G LTE:  1700/2100 MHZ

Some Phones might NOT be able to do Talk while on LTE, So depending on your device, go into your settings,  look for more, click, then look for Cellular Networks, Click, then look for Preferred Network Type, That's where you can choose between your 3G and 4G LTE settings

4G LTE Advanced:  700 MHZ

(Note: This specific Frequency is currently UNAVAILABLE, Currently being assembled; Also ONLY devices with THIS Built-In WILL be able to take full advantage of THIS; OLDER devices Will NOT Work on THIS

If you choose to bring your own phone, MAKE sure That it has these frequencies, and ALSO Unlocked.

[makkahn28]

Where did you purchase phone from?

[kantidinesh]

Its a unlocked phone.Its brand new.its not assosiated to any carrier.

regards

[makkahn28]

DID YOU UNLOCK that PHONE? IF NOT, that's why it's NOT working

[kantidinesh]

Hi

I just activated half an hour back and my previous cariier was virgin.i am using samsung Note 4.

kindly advise

thanks

dinesh

[makkahn28]

Hi. What handset are you using?

Also, when did you activate new account? did you port your # from previous carrier, or choose a New #?