08-18-2018 04:58 PM - edited 01-05-2022 12:34 AM
Hi,
Recently I have been having internect connection issue that states that there is a connection issue with my data. The issue always arrive when im not using my home wifi. I am unsure why it happens and hoping someone can help me fix this problem.
Thank you!
09-19-2018 10:31 PM
@shadowrunner452 wrote:Same for me
At around 4ishPM EST I saw that data just simply stopped working
I thought I ran out of data today, but I got the usual renew messages today and I just checked my account, everything is fineThe 4G icon doesn't even appear anymore on my phone
Tried setting again the APN settings, restarting the phone, etc... And nothing
To avoid confusion between you and the original post please start a new topic by
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Thanks
09-19-2018 10:22 PM
Same for me
At around 4ishPM EST I saw that data just simply stopped working
I thought I ran out of data today, but I got the usual renew messages today and I just checked my account, everything is fine
The 4G icon doesn't even appear anymore on my phone
Tried setting again the APN settings, restarting the phone, etc... And nothing
09-19-2018 10:04 PM
Here are 4 solutions for your reference.
1. Restart your Phone and reconnect Wi-fi on it
2. Forget the Wi-fi you are connecting
3. Check out the router
4. Reset Network Settings on Phone
09-10-2018 11:23 PM
You can follow the steps below to have a try and resolve this:
1. Make sure the computer is connected to WiFi.
2. Ensure Assistant for Android is installed on the device. If not, connect the device with PC via USB cable and MobiKin Assistant for Android app will be installed onto your device automatically.
3. Open the app on the device and scan QR code.
4. Choose the correct computer on the device to get connected. If it doesn't work, you can try to connect it through a USB cable. You can go to here to learn the detailed steps to make your Android device be recognized by the program.
08-19-2018 06:26 PM
thank u so much!! Hope this will eliminate the connection issue 🙂
08-18-2018 05:32 PM
Try rebooting your phone & login to your account to confirm data has not been used up.
08-18-2018 05:01 PM
No mobile data - please check your APN settings.