international call

[Saghi]

Hello,

I can not use my international long-distance minutes when I call it says; "sorry your call cannot be completed is dialed".

[computergeek541]

incorrect solution removed/solution assignment corrected

[hairbag1]

@Saghi 

there's no point in messaging Customer Support as PM has no calling plan or add-on that includes Iran...you'll just tie up the already busy customer support group. As suggested by @hTideGnow , get down to 7-11, Canada Tire or Walmart even as they have long distance calling cards available. You can also look on-line for calling minutes you can get.

[hTideGnow]

sorry @Saghi  you have to use calling cards to call

[Saghi]

Hi @hTideGnow, my country is Iran and it is not on your list thank you for your reply.

[tonisage]

1. Do you have an LD add-on or does your plan have LD minutes?

 These are the counties available to call?

Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

[eddieO]

@Saghi, you country must be in the list below to be able to make long distance calls:

• Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

[hTideGnow · Accepted solution]

hi @Saghi where you trying to call?

remember, the international minute add-on or the bonus LD minutes cam only call to some countries but not all

if you got the add-on, these are the only counties you can use it to call

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.