incorrect ESN/MEID

[Denise56]

• Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly. Will they call or text me?

[Dunkman]

@Denise56 

You will need to continue your private message conversation with customer service agents.  Community members on this forum are customers like yourself.  We just offer advice and suggestions. We have no access to your account.  

[Denise56]

Dear sir/Ms.,

I am really confused. My ticket was escalated to a higher level as a request for a refund for service not received; but puzzingly enough, you are still asking about the MED???

There seems to be a lack of communication between you, Public Mobile, and also support.

Sorry, but I am totally confused???

Regards,

Denise

[Denise56]

Dear support agent,

So confusing…

I am asked to accept as a solution, but how can I, I have not received an answer from the escalation; therefore I don’t know. Still waiting. I have asked for a refund. It seems like support and Public Mobile don’t know what the 2 platform are recommending. Please help. Now I have to answer to Public mobile woo is still asking about the trouble with MEID. We are well passed that.

We are having 2 unrelated conversations.

sorry, but I am really confused.

Denise

[CSA_PM]

Thank you for the escalation! The customer is already in contact with an agent.

[computergeek541]

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@Denise56 wrote:

• Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly. Will they call or text me?

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@Ck_PM 

This text message that is sent out to customers about incorrect ESN/MEID needs to be fixed. Neither of those identifiers have been used since the days of CDMA of and if any customer looks for anything labeled as an ESN or MEID, they're not going to find anything.

[slusagm]

PM will not call you, you have to call them 

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[BKNS27]

@Denise56 

Sorry, PM is an online service so no one will contact you. You need to dm a CS_Agent and submit a ticket for them to assist you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or click on the chat icon and type in Submit a Ticket.

The system will run into issues if you use the IMEI so just use your previous carrier account number instead for a smoother porting.

[ORNGNBLK]

@Denise56  You can watch your community mailbox, (little envelope top right) for cs message.  Hope this helps. - or click on your avatar and look for message notifications