iPhone Not Connecting to Internet Data

[3Chord]

My iPhone 10XR was working perfectly. THEN ... Switched my subscription to add Mexico coverage for an upcoming trip. Since returning I can make calls and send texts - BUT can't access my email or even log into Public Mobile. Apple's Find My Phone never updates when I leave the house on my family's phones. My phone apps only work when I have Wi-Fi coverage.

My data usage rates show zero. The APN reads "isp.mb.com" which I read is incorrect. If I change it to "sp.mb.com" and reboot the phone, the settings are not changed. My iOS was just updated. I have switched airplane mode off/on. I have reset the network. Nothing has been able to fix this.

I wonder if the eSim was corrupted when I changed my subscription. Anyone have any ideas?

[3Chord]

Problem solved. The issue was VPN related. A second to resolve when Telus tech got in touch. Many thanks to everyone who made suggestions. 

[3Chord]

So I obtained a new eSIM (no charge) and the installation looked to be normal and successful. Rebooted iPhone. Still doesn't connect to the internet. Not sure I can repeat the installation without needing to buy a new eSIM, but this time it will cost $5. More worrisome is the trouble shooting isn't progressing towards a solution. I really figured a new eSIM would do the trick. Not sure I can put much more time into solving this and it is frustrating.

[slusagm]

@3Chord 

try buy a new eSIM and then ask PM for money back

download PM app on the phone, login and go to Account -> Purchase Sim card and choose eSIM and install the new one

[3Chord]

Hi. No it is an eSIM which worked perfectly for several months. When I switched subscriptions to include Mexico coverage I think something went wrong and the eSIM was corrupted or deleted. I do not have a physical SIM card for PM.

[slusagm]

@3Chord 

no sim? is that physical sim card or eSIM?

if physical, move it to another phone and test it

[3Chord]

Additional information to share. Under settings > cellular > SIMs I see that "Cellular Data" is set on ON. Underneath "Used as Primary" shows my phone number but also reads "No SIM". 

Hope that is helpful.

[slusagm]

@3Chord 

time to ask PM to help.  

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[3Chord]

Network reset completed. Not successful in getting iPhone to connect with the internet. Mail cannot send. Browser does not load. 

Any other ideas?

[slusagm]

@3Chord 

only Wifi and Bluetooth need to re-add/re-setup

but this is needed to clear the cache

[Handy1]

@3Chord  You will only need to re input your wifi passwords when restarting network settings is all 

[3Chord]

Thanks slusagm! If I reset the Network will I need to enter this information after? In that case what should I write down before doing the reset? 

[slusagm]

@3Chord 

for iPhone, you don't change the APN, it is via Carrier Profile, make sure your Carrier profile is update

and to Reset network settings, go to Settings -> General -> Transfer or Reset iPhone -> Reset > Reset Network Settings

[3Chord]

Yes I think I did a reset more than once. Can you guide me to the panel on "settings" so I can confirm this?

[SKSuh]

Have you rebooted and/or reset network connections lately?