iPhone 11 max and account activation

[faithsayo1]

It says I cant receive  text or call on my iphone 11 says to choose another plan

Secondly  I cant activate my self serve acct. I cant login and  I cant reset password  keep saying cant verify my email  I tried to create a new account  and it says my number  is invalid.  Am just frustrated.  .I bought my phone at fiull price dont expect it to be locked

[esjliv]

Hi @faithsayo1 ,

Yes, that would be frustrating. Did you follow @gpixel 's link to put in a ticket to the PM Moderator Team.

Hopefully, they can get this all sorted out for you.

Hopefully, this is just a beginning bump in the road, and it will be smooth sailing after this gliche.

Good luck!

[faithsayo1]

This is what I get when I receive a message 

You have been sent a text but you need to have texting in your plan to receive it. Go to selfserve.publicmobile.ca for info about your account. Public Mobile

[esjliv]

HI @faithsayo1 , ok.

Did you only port in one phone number? If so, I am wondering why you are referring to two accounts?

[faithsayo1]

Thanks

[faithsayo1]

Of course. Infact I have 2 public Mobile sim and I can’t login to both accounts while the ported in number works fine . The new number sim says calls and text are not included that I should login to self  serve to update my plan but I can’t login in

[esjliv]

Hi @faithsayo1 ,

Just making sure...you are using a Public Mobile SIM card, correct?

[gpixel]

@faithsayo1 

you can also send them a private message through here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM EST

[faithsayo1]

So frustrating!

[mm80]

You'll have to reach a moderator. They're the only people.to fix an account issue. The provisioning got messed up.

[faithsayo1]

I can’t call or text out it says it’s not included in my plan I did the 15 dollar plan . When I tried to text I get a message saying not included to go to self serve and update But I can’t acces my account

[mm80]

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@faithsayo1 wrote:

It says I cant receive  text or call on my iphone 11 says to choose another plan

Secondly  I cant activate my self serve acct. I cant login and  I cant reset password  keep saying cant verify my email  I tried to create a new account  and it says my number  is invalid.  Am just frustrated.  .I bought my phone at fiull price dont expect it to be locked

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Can you call out and send texts?  Did you port a number in?  For the password, you'll need to click on https://publicmobile.ca.ada.support/chat and type "forgot security".  If data, outgoing calls, or outgoing texts work, your phone is unlocked or a Telus phone.