i can't access my online account

[gurpreet]

it says account disabled and find help on community.

[Serge07]

Done! Thanks again!

[Serge07]

Thanks so much! Your response was very helpful.

Serge

[Anonymous]

 @Serge07 

Sounds like all kinds of trouble. I suggest running around to all your online financial access points and make sure nothing's gone and then change those passwords.

And as above contacting the moderators.

[Triguy]

You can send a private message to a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Serge07]

Hi,

Thanks for your response, but I need to contact someone from PM online, because I am unable to use my phone, it was hacked. And also, I am unable to sign in into my PM online account, as I am not receiving the pw reset emails.

Do you have any idea whom I can contact from PM through this chat?

Thanks again.

[Triguy]

Contact a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Anonymous]

 @Serge07 

What happens when you dial 611?

It sounds like you'll need to contact the moderators though anyway.

[Serge07]

Hi,

I am having the same issue, I am unable to access my online account. I am not receiving any password reset emails. Can you please help?

Thanks

Serge

[Triguy]

Try the link again.

https://selfserve.publicmobile.ca/forgot-password/

The link sent to your email should be valid.

If you still have problems then contact a moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chanelle]

I'm locked out of my account and when I try to reset my password the link I get in my email is expired. 

[Luddite]

@KarinaP In case you can't find how to create/view a private message look at this: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating...

[bsperanz]

@KarinaP it would be best if you message them directly @Moderator_Team. Also, for future reference, don't reply to a thread a year and a half old. Rather you should create a new one

[KarinaP]

Mary,

I can't have access to my online account since the password has been forgotten and I try to change it by sending an email but the link is always either expired or doesn't work. I need your help in changing my password so I can have access to my account.

Karina

[pty]

I have the same problem too. I can't log in to my online account either.

[Shazia_K]

Hello @chankwokjyh, 

I'm sorry about this, 

Can you please send me a private message with your Public Mobile phone number? I'll be glad to give you back access. 

Thanks,

Shazia

[chankwokjyh]

HI  my account can not log in ! !  these some thing wrong or pass word not work,made text on my phon pls.thankyou .6**-***-****

[Nico]

Sign in has been fixed! Thanks Mary for the fix and being so prompt!

[Mary_M · Accepted solution]

Hello @Nico

Sorry to hear that you're still unable to log into your self-self account.

According to this ticket number, it has already been resolved. Can you please send me your phone number by private message ? I'll reset your credentials and provide them to you.

Thanks,

Mary

[Nico]

I cannot access my account either. I e-mailed almost two months ago and received a nice reply from Noella that she had submitted a ticket for me and reset my password. 🙂 I am still waiting to hear back about the ticket, still cannot access my account. My ticket number is IN0000012374488.

If any light can be shed on the situation for me here I would be grateful!

[gurpreet]

ok

[anardelli]

I am now able to access my account. Thank you!

[Shazia_K]

@anardelli, 

I'm sorry about that, 

Can you please send me a private message with your Public Mobile phone number?

Thanks,

Shazia

[anardelli]

I am having the exact same issue. I am now locked out as I attempted to login serveral times. I have also requested a password reset link but it never arrived.

[Shazia_K]

Hello @gurpreet, 

I'm sorry about this, 

I will need to verify why aren't you able to access your account online. 

Will you be able to send me your Public Mobile phone number via private message? 

Thanks,

Shazia

[NDesai]

Let PM staff member take a look into this...please be patient. 

@Shazia_K @Kalla_A @Mary_M