i can not log into my account

[Kulvinder1]

I can not log into my account i have been locked out i tried everything but it will not let me log onto my self serve account

[popping]

@Kulvinder1 

Have you try the Forgot your password? link on the login page?

You need the answer to your security question.

If your do not remember your answer to your security question, create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "forget password and answer to security question"

Use this magic phrase to get SIMon to create you support ticket quickly.

After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

[Triguy]

Try using a different browser and incognito mode.  Try clearing your cache and cookies then reboot.  Also try the forgot password link.  If you still need further assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.

[BeachNBeer]

Contact the mods for assistance. Either the question ? Mark bottom right or by private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[gblackma · Accepted solution]

@Kulvinder1 Try the forgot password link to get back into your self service account.  If it fails contact the moderators and ask them for a temporary password to your self service account.  There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.