@alexander101010 wrote:
my old service provider will not let me port my number and when i signed up with public mobile i used the option port my old number. now i can not get past the authentication step where is asks for the code that was sent to my number it will not come through as the number is not active, i can not get past this step now and i just want a new number to start fresh. how do i get my account working as i need my phone asap
Hey @alexander101010 don't worry. You'll see an option that says "Didn't Get Code". Click on that and there SHOULD be a "Send to Email" option. If that's NOT there, then reach out to a CS Agent and they'll fix that.
Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
