how to cancel the upgrade?

[wendyliang]

Hi

I got message today said that I can upgrade my plan for 15GB 4G SPEED for 40 dollars per month. I accidently sent 'yes' by mistake, how can I cancel the upgrade keep my present plan?

[wendyliang]

Thank you.

[computergeek541]

@wendyliang 

When there's no plan change shown in your account, such a request hasn'y been processed.

[wendyliang]

same thing on my cell.That is why I accidently sent yes, now I went to my account plan adds, couldnt find upcoming plan change, donot know how to cancel the upcoming upgrade. 

[wendyliang]

Thank you for answering my question.

My account plan and adds on only shows current plan and history. I click on chang plan, but could find any upcoming plan change.

[kateyyj]

I didn't even text yes, it did itself.sneaky

[darlicious]

Lol...it's a photo finish!! 🐎🐎🐎

[darlicious]

@wendyliang 

Log into your self serve account. Go to the plans and add ons page and cancel the scheduled change plan on next renewal.

[Outdoorsman]

@wendyliang hi just go into your self serve and go to plans in there you can cancel any upcoming plan change 

[JK8]

@wendyliang 

Log into self service. Choose Plan & Add-Ons. Then you are able to cancel the renewal.