help with email login and reset password

[levichang]

hi 

i am not able to log into my account as i am not able to reset the email and password, so i can update the monthly payment.  my phone number is .  i have tried the community and not able to get the answers needed to fix the problem.  

[softech]

@levichang   this is an open forum, please remove your personal details (phone number) for your own protection.  Just click on the down arrow on the top right of your post, then click Edit Message

for your password issue, open ticket with PM Support and they can sort it out:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[JK8]

@levichang 

Make sure you have cleared your browser cache and then use incognito/private mode when using self service or resetting password.

[Outdoorsman]

@levichang hi if you tried password reset with no luck then 

 to change/reset account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user