how to cancel redemption

[yx1997]

I accidentally redeem twice times, how do I cancel for one? 

[hTideGnow]

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@yx1997 wrote:

I accidentally redeem twice times, how do I cancel for one? 

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HI @yx1997 

you need to see if CS agent can help

Please submit a ticket with agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

you need to open 

[softech]

@yx1997   it said within 24 (or 48 hours?)  But someone tested it and confirmed it is instant

Try to login My Account using Incognito mode and check if you see it there

[yx1997]

thanks for the link 

[yx1997]

I just make redemption as add one for extra 200 MB 

email says it takes 24 hours

I have not seen the add-on on my account yet 

[softech]

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@yx1997 wrote:

I don't figure it out, how to get redemption points? by answering people's questions? 

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@yx1997 Yes, basically help out others by answering questions  

Welcome to the Community

[esjliv]

@yx1997  - here is some reading on Public Points in general.

Introducing Public Points Rewards Announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/...

If you search the Get Help articles by "Public Points" you can see articles. Here are some:

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Rewards

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-FAQs

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Catalogue

[hTideGnow]

HI @yx1997   you are talking about Give-Back rewards points, you are in the right place

Just answer questions you know, earn bravos and give bravos for good posts.  Sorry, we don't know how much participation is needed.  Just keep participate 🙂

[XionBunny]

That or general participation on this forum.

[esjliv · Accepted solution]

@yx1997 - well, we cannot help you with that. 

Submit a ticket to CSA and let them know what happened, and ask nicely to reverse one.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[yx1997]

I don't figure it out, how to get redemption points? by answering people's questions?