home number is now on my cell phone that is not what I asked for

[sabakelaca]

Hello

Ready to pull my hair out.  I had asked if I could put a home phone number on a cell phone and without getting further information regarding the new SIM number and phone that I wanted it put on, it was put on my original cell phone and now I can no longer use that number.  I need to have this fixed immediately .  It is very difficult to find out how to go about accessing help and that chat bot needs to be sent to the next universe in my opinion.

Your site is not user friendly for this old gal and I am frustrated. 

I need a customer service agent to contact me.

Thank you

[sabakelaca]

Thank you,,

private message has been sent.

[Boki]

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@Neil11 wrote:

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Will you people STOP advising customers to send Private Message to agents!

This is NOT A WAY TO contact PM support. TICKET is the ONLY correct way and there is a REASON why.

New customers: do NOT follow a lead by 'majors' and copy what they do. Some of them are NOT doing it right and get away with it.
Sending 'private message' is the same as going through Stop sign or Red light at 3AM when nobody is around...

[sabakelaca]

I sent a private message.  The chat box is not helpful at all.  I find this site to be terrible for finding information.  I'm older and have ADHD and get very frustrated with trying to find answers to my questions.

Thank you for your advice but I have NEVER been successful at getting a ticket either

[sabakelaca]

Thank you

[eddieO]

@sabakelaca, I don't know how this could possibly happen but you will need to contact a CS_agent.

You will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[computergeek541]

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@sabakelaca wrote:

Ready to pull my hair out.  I had asked if I could put a home phone number on a cell phone and without getting further information regarding the new SIM number and phone that I wanted it put on, it was put on my original cell phone and now I can no longer use that number.  I need to have this fixed immediately .  It is very difficult to find out how to go about accessing help and that chat bot needs to be sent to the next universe in my opinion.

Your site is not user friendly for this old gal and I am frustrated. 

I need a customer service agent to contact me.

Sorry, but a cusotmer support agent is unlikely to contact you.  You'll need to contadct them by opening a ticket using the chatbot.  Use the chatbot icon in the bottom right hand of the screen.

[Neil11 · Accepted solution]

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437