hi i got the usa roming text and talk i did the 2 steps but it does not show on my account

[clavijo]

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Mar 16, 2018	US Roaming - Talk Text (10-day) / Itinérance aux É.-U. - Appels + textos (10-jours)		$15.00	$0.00
Mar 14, 2018	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$15.00		$15.00

 how long it takes to show up in my account? @Brooke_C

thanks

[will13am]

@clavijo, glad everything all worked out.  Have a nice trip.

[clavijo]

it is all good they show up in my account now , but not in my overview

My Plan

• This plan includes: -
• - 12GB Data
• - Unlimited International Text
• - Unlimited Provincial Talk

$120 per 90 Days

 

My Add-ons

US Roaming - Unlimited Talk (10-day)

US Roaming - Unlimited Text (10-day)

previusly it did show up on my overview

• My Data & Add-Ons

• Data & Add-Ons	Amount Used
  12GB Data	3904.911  /  12288 MB

 any ways it is solved i was scared because i will be leaving in a couple of hours

[clavijo]

hi i phoned those numbers but they want to sell me addons only

how could get in touch with a moderator?@Moderator_Team

thanks

[Korth]

I've never used any of those add-ons so I'm not sure if/when they're supposed to show up on your account.  Your transaction history definitely shows that you paid for one and payment was accepted.

But I do know you have to manually activate the US Roaming add-ons by calling PM (Telus) *611 or 1-855-4PUBLIC IVR numbers ... and you cannot suspend these add-ons, they run their 10 days nonstop until they expire ... and you can only have one of each type (talk, text, data) active at any time.