help

[carsenau]

trying to subscribe but website is down not sure if my payment went through or not.

[hTideGnow]

hi @carsenau 

Idea of Community is customers helping customers.   PM support do not monitor messages here

if you want an answer from them, although would be the same, you can message them directly:          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

Please come back and share the answer from CS agent

[carsenau]

You are a customer giving these answers. I will wait for a mod/support.

[hTideGnow]

hi @carsenau 

sad to tell you, the deal has ended and they won't give it to you

[carsenau]

I had the deal in my cart but the website crashed and stayed down will this deal be honoured??

[Frank52]

Everyone is trying to enroll to the promotion in the final error. The App must be overwhelmed. Try rebooting your phone. If you were charged, at least you were able to lock in the plan before midnight. 

If rebooting does not, you will need to write to customer service and explain them your issue. Here is the link to use to get in contact with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond back to your community inbox so please check on it regular. The only downside is that there are currently very long wait times. The estimated wait time for a response from customer service is 1-2 days due to the overwhelming amount fo people taking advantage of the promotion. Hang in there, they will fix your issue.

[hairbag1]

@carsenau 

you must download the Public Mobile app to your cell to successfully activate your new account.