PLEASE HELP

[Abbiewright]

I just created an account with PM. 

I supplied my old phone number which has been transferred from lucky mobile to public mobile. 

For some reason the esim is not downloading to my phone, I have used esims before so know my phone is compatible. The QR code that was sent to my email does not work. 

I am now on SOS only and cannot access my phone number. 

I need help ASAP, why is there no phone number to contact 

[greybee]

Same situation, and they never reply to my DM

[Abbiewright]

I have already submitted a ticked but have no received any help what so ever. 

[slusagm]

you check what suggested above?

to have PM to help, please submit ticket using direct message link i posted above

[Abbiewright]

do you have a phone number to speak to an agent 

[slusagm]

the app should have installed the esim for you already, check if you see it there.    Enable it and set it as Primary if it is there (and remember to remove old sim , disable old provider esim)

but if it is not there, then you will need to ask PM.    Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage