guest on account

[glenna]

my phone shows i have a guest on my account. i shouldnt have i cant see anything in my account here

[gpixel]

@glenna 

phone was hacked? I would buy a new phone... no one knows how powerful that trojan is/was. even a factory reset might not get rid of it... if it's a Chinese brand phone it's probably at the hardware level

[softech]

@glenna check this

https://support.google.com/android/answer/2865483?hl=en

If you're the device owner

1. Open your device's Settings app.
2. Tap System > Multiple users. 
   • If you can't find this setting, try searching your Settings app for users.
3. Tap the user's name.
4. Tap Remove guest > Remove. The user will be removed from the list

[Quigley]

@glenna 

Press your finger on the head labelled guest , until you see a little trash can. Then click on the little trash can to delete that unwanted guest.

[softech]

@glenna 2 heads??? scary.  Can you post screenshot.

if you are worry, wipe the phone/Factory reset 

[glenna]

shows 2 heads when i scroll down for wifi etc. i cant get rid of it. i was hacked last night. ip address changed passwords changed but its sti;ll there never saw it before

[glenna]

ikr. i was hacked last night i just finished changing ip addresses but guest is still there

[glenna]

when i pull down screen to access wifi, blue tooth etc. public mobile shows 2 heads. 1 says owner and the other guest. 

[Metal1967]

@glenna  Turn off hotspot……..no other way to have a guest…..

[softech]

@glenna can you post a screenshot?? not sure what you meant.  I suspect it might be some device thing and not network related??

[Yummy]

Can you provide screenshot of that 'guest'. Never heard you can have 'guest' on account unless it is your phone's feature.

[Outdoorsman]

@glenna Hi a guest on your account? Where do you see this?

[Quigley]

@glenna 

You shouldn't have any unwanted guests on your account. 

Can you please be more specific and explain what you mean? Please.