forgot username and password

[robertwilson]

i need to change my banking information because my payment could not go through but i forgot all my login information

[softech]

@robertwilson 

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Hollister]

@robertwilson 

In the meantime while waiting for an agent go through your email accounts to see if you can find the Welcome message from PM. You can then use the forgot your password link.

[BKNS27 · Accepted solution]

@robertwilson 

Your user name is your email address. You can click Forgot Password.

If that fails, you need contact a CS_Agent to help you access your account by creating a ticket on SIMon Chatbot on the bottom of page or private message on the envelope icon above.

Meanwhile, you can purchase a voucher and dial 611 and enter the voucher number to make payment from these locations: