Showing results for 
Search instead for 
Did you mean: 

forgot password link in email doesnt work (says the page expired)

Good Citizen / Bon Citoyen

1. I clicked on "forgot password"

2. filled the secret answers

3. took forever to receive the link in my email

4. when i click on it (6 minutes after receiving it) it says that the link is expired / sorry / blablabala.



rather annoying when you need to login to buy more data.....



Great Neighbour / Super Voisin

I cannot reset my password. Email link said it's expired. How do i reset?

Deputy Mayor / Adjoint au Maire

i have seen a lot of reports on this issue as well!

@Jeremy_M  this is a very common issue and not a one off.  if you search password in the community there are tons of pages of people askingthe same question  and even several public lab ideas askingto fix the password  reset. 


Also i'm sure if you asked the mods they  could give you a better idea as tehy are teh ones who have been fixing the passwords.


As for  the security question part i am not sure I have not used the forgot password feature yet.

Retraité / Retired
Retraité / Retired

@mimmo @patrickpatrick @chua


Thank you, for sharing. I'm wondering if this is a one-off issue or if more customers are impacted by the password reset glitch. 


Also, can it be that not only the password is forgotten but also the secret questions to validate your account? 





Great Neighbour / Super Voisin

it is rather annoying. I'm in the same exact situation as you. The forget password link doesn't even work. By the time the email is sent, it has already expired. 


the forgot password feature does not work.  @Jeremy_M any updates on  when it will be fixed?


To reset your password you need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
-pin number if you rememebr it