forget password and answer of security question

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[softech · Accepted solution]

HI @Ina1 , Mod is your friend in this case to reset the logon

open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot

Start with typing: Fogot log in information, then Click "Contact Us" and then click "Click her to submit a ticket"

you will then got to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

[mimmo]

@Ina1   you will need to submit a ticket to the moderator team via the chat bot.  (bottom right bubble)  then type forgot password and follow the prompts.