expired email for password retrieval

[jorsh]

Hi,

My partner needed to reset her password but no longer has access to the email where it was sent. What can she do?

[BKNS27]

@jorsh 

She can still use her old email (Login ID) and password to access her account then have the 2FA code sent by text if her account is still active.

Ultimately, she need to have a CS_Agent change the active email address on her account.

[softech]

@jorsh 

your partner would need to the email used on My Account to one she has access.  But only PM support can update email address.  Please open ticket with support :

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there